Extension Not Capturing

Follow these checks if the extension doesn’t capture as expected.

Permissions

• Ensure the extension is installed and enabled in chrome://extensions and pinned to the toolbar.
• Site permissions: allow “active tab” access; for video with audio, grant microphone permission when prompted.
• OS permissions (macOS): enable Screen Recording and Microphone for Chrome in System Settings → Privacy & Security.

Page limitations

• Some pages block extensions (e.g., Chrome Web Store, internal chrome:// pages).
• If an embedded iframe blocks capture due to CSP, try capturing the parent tab or use full desktop recording.

Reset & update

• Reload the target page and try again.
• Disable conflicting extensions temporarily and retry.
• Update UI Zap to the latest version.

Managed devices

• On enterprise‑managed devices, capture may be restricted by policy. Contact IT to allowlist the UI Zap extension and required permissions.

If problems persist, reach out to [email protected] with details (URL, steps taken, and browser version).